Frequently Asked Questions

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Results and Certificates

How will I receive confirmation of results?
Confirmation of examination results will be sent by email to the Centre Contact. The Centre Contact will be responsible for informing individual candidates of their results.
How can I order replacement certificates?
Information about replacement certificates and details of how to order replacement certificates can be viewed by clicking on the link below:

Replacement Certificates
What happens if there is suspected plagiarism at our Centre?
HABC’s Plagiarism document provides the necessary information for a Centre contact to produce relevant evidence in support of a claim of plagiarism.

Please click below to view the Plagiarism Policy.

Plagiarism Policy
How quickly can I expect to receive examination results?

HABC will process examination papers on the day of receipt. HABC will endeavour to release examination results within 7 working days.

We will however aim to provide this service quicker than this.

How soon will certificates be despatched?

Examination certificates will be despatched to the Centre Contact within 7 working days of receipt of the examination answer papers.

We will however aim to provide this service quicker than this.

What happens if candidates are not satisfied with their results?

Candidates who are not satisfied with their results have the right to appeal the decision. In the first instance candidates should be advised to consult the HABC Enquiries and Appeals Procedure and follow the guidelines provided. Please click on the link below to view the procedure document:

Enquiries and Appeals Procedure

If a candidate feels their enquiry or appeal has not been dealt with to their satisfaction, the candidate may wish to raise a complaint. If this is the case, the candidate should consult the Complaints Procedure which can be found by clicking on the link below:

Complaints Procedure