Frequently Asked Questions

« Back to All Categories

Orders and payments

How can I order examination material?
The easiest and most convenient means of ordering examination material is online. HABC has a brand new, user friendly website including a secure shopping cart offering that piece of mind when you purchase your examination material. Alternatively HABC will accept orders via email, fax or over the telephone. Please note: Only Approved Centre Contacts may purchase examination material on behalf of the Centre.
Do prices include VAT?
HABC website prices exclude VAT. To view a full list of HABC prices please click on the link below:

Fee Table
Are there additional delivery charges?
HABC will not charge an additional fee for the delivery of material. However, the two exceptions to this are deliveries overseas and Centre requiring express delivery service.

Deliveries overseas will be charged on a case by case basis dependant on the destination and weight of the parcel. Centres ordering materials to be shipped overseas will be informed of the costs prior to shipping.

HABC offers an express delivery service charged at £10 to UK addresses only. Express delivery service secures delivery within 48 hours.
Can I return unused examination material to HABC?
HABC offers a returns policy to Centres wishing to return unused examination materials. Please click on the link below to view the Goods Return Form (Form GR 1)

Goods Return Form
How quickly are orders despatched?

HABC will endeavour to despatch examination material within 1 working day of receipt of the order. Items shipped by HABC are usually despatched with Royal Mail on a 1st Class service.