HABC Level 3 Award in the Delivery of Conflict Management Training (QCF)

This regulated qualification has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training. Individuals taking this qualification will already have completed a training qualification, for example Level 3 or Level 4 Preparing to Teach in the Lifelong Learning Sector.

This qualification is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing role. It also meets the requirements of the Security Industry Authority for those delivering the licence to practice qualifications which include scenario-based conflict management training.

Subjects covered include how communication can be used to solve problems and reduce the likelihood of conflict, factors that influence human responses in conflict situations and how to reduce risks. It also covers good practice to follow after conflict situations.

For further information on this qualification or to order examination papers, please click on the relevant links below:

Highfield Awarding Body for Compliance Limited is a company registered in England, registered number 647 8925.
Registered office: Highfield House, Heaven's Walk, Lakeside, Doncaster, DN4 5HZ. VAT registration number 928 5243 09.